Skip to main content

Patient Information

Please view the headings below


Further information is also available via these links Practice Policies,  Privacy Information 

New Patient Registrations 

The practice accepts new patients who live within the Practice area  see map below showing approximate Practice Area.

Registration forms and new patient questionnaires are available at reception.

All new patients are welcome to make a New Patient Health Check appointment, this is essential if you have a chronic condition or are on medication that requires monitoring.   This ensures that all reviews, blood pressure readings or blood tests are up to date. 

Please complete the new patient questionnaire with as much information a possible.
It can take many months for us to receive your medical records from your previous GP Surgery. If you are transferring from a Practice in England we often receive incomplete records. Thank you. 


 

 

 

 

Changes to personal information

 

If you change your name, address or telephone number please inform us as soon as possible so that your records can be updated.
It is your responsibility to inform hospitals if any of your personal information changes.

If you move out of the Practice area you will be advised to register with an alternative GP.

Please note that documentation will be required to confirm changes of name  -e.g. marriage certifcate, deed poll etc.

 

Patient Concerns 

The Practice aims to provide the very best care and treatment we can. It is important that we hear patient's feedback regards our services and care - good or bad.  

The Practice Concerns Procedure ensures that when a concern is raised, it can be investigated and resolved as quickly as possible.

What to do if you have a concern

Often the concern can be dealt with by speaking to a member of the Practice Team.

  • You can raise the matter with a member of staff who will try to resolve it immediately 
  • You can ask to speak to  Mrs Julie Evans, Practice Manager or Francesca Phillips Assistant Practice Manager 01239 820397 
  • If you prefer to put your concern in writing, please include as much information as possible, address your letter to Mrs Julie Evans Practice Manager.
     

What the Practice will do.

  • If the concern cannot be resolved immediately the Practice will acknowledge your concern in writing within two working days. 
  • Details of the concern will be shared with the Partners at the Practice at the earliest opportunity.
  • If the concern relates to someone other than yourself, written consent from the patient will be required before the Practice can fully respond.
  • To investigate the concern, the Practice may need to access your medical records, if you do not wish this please inform the Practice Manager in writing. 
  • The concern will be investigated and we will aim to provide you with a full response within 30 working days.  If for any reason we are unable to meet this timescale, we will write to keep you informed. 
  • The Practice will provide a response which includes an explanation, an apology if appropriate, and what action the Practice is taking or has taken to help prevent any similar problems in the future.  

 

If you wish to raise a concern with someone other than the Practice. 

Patient Support Services

If your concern is with regard to care or services received from Community or Hospital or Pharmacy services you can contact the Hywel Dda University Health Board's Patient Support Services Team.     Telephone: FREEPHONE 0300 0200 159

Write to: Freepost Feedback @ Hywel Dda, Withybush General Hospital, Fishguard Road, Haverfordwest, SA61 2PZ

Llais  (formerly known as Community Health Council )

Llais provides a FREE and independent advocacy service which is able to help patients or the people acting for them to raise a concern. 
Llais officers can give advice and provide support during the procedure.

The contact details for Llais are:   

Address: 

Llais West Wales Offices -  Telephone - 01646 697610

E mail: westwalesadvocacy@llaiscymru.org  

Carmarthen

Llais Carmarthen
Suite 5, 1st Floor, Ty Myrddin, Old Station road
Carmarthen
SA31 1LP

Milford Haven

Llais Milford Haven
Suite 18 Cedar Court, Havens Head Business park
Milford Haven
SA73 3LS

If a you are not satisfied with the Practice response, you may refer your concern to the Public Services Ombudsman for Wales. 

Telephone: 0300 790 0203         Website:  https://www.ombudsman.wales 

Write to: 

Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoid, CF35 5LJ

Patient Engagement

 
Keep up to date with Practice and health related information on the Practice Facebook page 
 
Preseli Practice Patient Group
Preseli Practice Patient Group has been running since early 2016.
The group usually meet informally  approximately every 3 months.
 
If you are interested in joining in the future or wish further information; please contact Melanie Stark by telephoning Newport Surgery or emailing  enquiries.PreseliPractice@wales.nhs.uk
 
What is a Patient Group? (PG)
A Patient Group works with their practice to offer a patient perspective on the service that are provided. Patient Groups also help to improve communication between the Practice and it’s patients, test out new service changes.  They are not a forum for complaints.  Patients should not use the group as a vehicle to resolve their own personal issues. The Practice has a complaints procedure to deal with patient concerns.
 
Terms of Reference.
The Group shall be called Preseli Practice Patient Group
 
Aims to strengthen the relationship between the Practice and its patients and to assist the Practice in continuing to improve its provision of health care.
 
Objective
  • Be a Patient voice
  • Provide a choice of medium for patients to give feedback and comments about the Practice to the PPPG.
  • Develop community profiles and engagement, and collect community intelligence.
  • Use information gathered from patients to discuss problems and potential improvements with the Practice.
  • Contribute to the Patient newsletter
  • As appropriate represent the patient voice beyond the Practice.
  • Promote better health care and treatment
  • Provide information to promote self-care and understanding of long term health conditions.
  • Raise awareness of and access to other support agencies
  • Encourage communication of Public Health messages
  • Challenge & support: help the Practice to improve service delivery.
  • Identify opportunities to improve the patient experience
  • Review patient targeted material.

Preseli Practice is an approved Training Practice

We provide training placements placements for junior qualified doctors and medical Students 

 
The Practice feels it is vital to support the future generations of doctors in gaining experience of working in a rural GP Practice. 
 

GP  Registrars are fully qualified doctors who are training in General Practice and are normally with the Practice from 6 to 12 months. 
Current Registrars are:Dr Oliver Falk
Dr Ananda Wickramaarachchi

Foundation Year Two Doctors are fully qualified doctors who are with the Practice for 4 months to experience how Primary Care operates.
August 2023 - December 2023  Dr Daniel Pearce
December 2023 -  March 2024  Dr Ella Mayberry

Medical Students  The Practice hosts final year medical students from both Cardiff and Swansea Medical Schools, this can be from one week to 2 months.
This is excellent opportunity for medical students to experience Primary Care first hand.

After a short period of induction all Doctors start seeing patients in their own surgeries across both our sites. They are supervised by the Practice GPs working that day.

All of the above will normally sit in with one of the clinical team for a few weeks and will then start seeing patients under supervision. 

If you would prefer they are not to present in your consultation please let us know.