We’re committed to providing excellent care, and your feedback helps us improve the services we offer. Whether you want to share something positive or raise a concern, we’re here to listen and support you.
You can share your thoughts in two ways:
Feedback box at reception
Online form: Preseli Practice Patient Feedback (office.com)
All feedback is welcome — it helps us understand what’s working well and where we can make things better.
Most concerns can be sorted quickly by speaking with a member of our team. Please feel free to talk to any staff member, who will do their best to help straight away.
If you’d prefer to speak to someone directly, you can contact:
📞 01239 820397
If you’d rather write to us, please include as much detail as possible and address your letter to Julie Evans, Practice Manager, Newport Surgery, Long Street, Newport, Pembrokeshire SA42 0TJ
If we can’t resolve your concern immediately, we will:
We aim to provide a full response within 30 working days. If we need more time, we’ll keep you updated.
Our response will include:
Patient Support Services – Hywel Dda University Health Board
For concerns about community, hospital, or pharmacy services:
📞 FREEPHONE 0300 0200 159
✉️ Freepost Feedback @ Hywel Dda, Withybush General Hospital, Fishguard Road, Haverfordwest, SA61 2PZ
Llais – Independent Advocacy
Llais can help you raise a concern and offer free, confidential advice.
📞 01646 697610
📧 Raising a concern about health and social care services | Llais
📍 Picton Terrace, Carmarthen, SA31 1BT
Public Services Ombudsman for Wales
If you feel your concern hasn’t been resolved:
📞 0300 790 0203
🌐 ombudsman.wales
✉️ Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed, CF35 5LJ