February 2025
Due to upcoming changes to our computer clinical record system, that are completely outside our control, the Practice is moving away from My Health Online. All patients who currently use My Health Online to request prescriptions for themselves or on behalf of someone else will need to use one the alternative methods outlined below.
It is a good idea to request medication up to 7 days before your next medication is due.
Please allow at least two full working days for the Practice to process your prescription request. Your local pharmacy will also require time to dispense the medication.
For patient safety we are unable to take prescription requests over the telephone. This also ensures our phone lines are available for patients wishing to make appointments or receive medical advice. Your co-operation is appreciated.
How to request your prescription
If you need your prescription delivering - please speak with your local pharmacist who will advise if they offer this service.
Please note that the Practice and local Community Pharmacists will have reduced openings, or will be closed on Bank and Public Holidays. Ensure that you request medication and that you collect from your pharmacy in good time.
The Practice is following Welsh Government guidelines to increase the interval between repeat prescriptions, this means that most patients will start to receive two months worth of medication. Patients will only have to request repeat medication every two months.
If there are any items on your prescription that you do not take regularly or have stopped taking, please do not request them, and let your pharmacist or the Practice know.
The Practice anticipates it will take several months before all appropriate prescriptions are altered.